Nairobi Business Park Unit B
+254(0)20 2345611 | +254720605939 | +254733605939
+254 (0) 20 35 96 586

FAQ

Frequently Asked Questions (FAQs)

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Does VoIP work with satellite Internet service?
Voice over IP is not designed for satellite Internet service. Conversations are generally clear and audible, but because of the inherent delay in satellite Internet service the participants in a conversation will experience pauses between speaking and having the other person hear what was said. It takes nearly half a second for the signal to be received by the satellite and another half a second for the signal to be transmitted back to the ground. Therefore it takes at least one second for the person on the other end of the conversation to hear what you said. The end result is similar to a conversation using a walkie-talkie.For normal VoIP telephone converations a DSL or cable connection or faster is ideal. VoIP with satellite Internet will still work but you will need to accept a much slower-paced conversation than you are used to.
How fast does my Internet connection have to be?
Unfortunately dial-up Internet connections are not fast enough for VoIP. A reliable broadband Internet connection such as dsl or cable is what is needed for high quality VoIP. The minimum bandwidth required for VoIP is 88 kbps in both the upload and download directions. If you are unsure if you have enough bandwidth for VoIP you can use a VoIP speed tester to test your Internet connection. Business users who might want to use multiple VoIP phone lines at once will require more bandwidth than residential users. An easy way to calculate how much bandwidth a business user might need is to multiple 90 kbps times the maximum number of business VoIP telephone lines you will be using at any one time. So a typical small office with 3 business VoIP telephone lines will need (3 times 88 kbps = 264 kbps) in both the upload and download directions. A good rule of thumb is to limit VoIP usage to no more than 50% of your maximum Internet bandwidth to be sure that you are always getting the best quality signal.
How does the voice clarity of VoIP compare to traditional telephone?
The quality of VoIP has steadily improved since its inception, and it now meets or exceeds the quality of a traditional landline. Voice clarity is determined by the quality of your VoIP provider and your Internet connection. See our VoIP requirements checklist for more details.
What is an IP Phone?
IP Phones are special telephones which look and work like normal telephone but they connect directly to your Internet connection without the use of an ATA device (to convert analog signals to digital signals). An IP Phone plugs directly into your Internet router and comes in both wireless and corded models. Business VoIP users generally opt for IP Phones because they have special buttons which allow calls to be transferred, put on hold and have multiple lines.
What is an ATA device (analog telephone adapter)?
An ATA is a simple device which lets you connect any standard telephone or fax machine so it can use VoIP through your Internet connection. The ATA converts the analog signal from your telephone into digital data that can be transmitted over the Internet. ATAs are suitable for basic use but may not be compatible with all features. If you wish to take full advantage of Easy Office Phone's powerful Business VoIP feature set, your best option is a true IP phone.
What is a Virtual PBX?
One of the latest spin offs of VoIP technology is the virtual pbx or hosted pbx. This technology allows small and medium sized businesses to have a sophisiticated telephone system without the investment in telephone equipment. In fact the entire telephone system is operated and maintained by your VoIP service provider. A virtual pbx lets employees work from their home, hotels or on their cell phones while still being connected to the same office telephone system. Just like a fortune 500 telephone system, you can transfer callers, put them on hold with music, setup conference calls or have the phone answered by an automated attendant who can direct callers to different departments.
What is QoS (Quality of Service) and why is it important?
QoS is a feature of many modern routers which connect you to your Internet service provider. Voice over IP is a realtime protocol which means that if it is interupted by other bandwidth intensive applications such as video, peer to peer file sharing or even sending a large e-mail it can affect the clarity of the digital audio signal. Quality of service on your router makes sure that lower priority bandwidth like peer to peer file sharing is does not interfere with voice conversations by giving it a lower priority. QoS makes sure that enough bandwidth is reserved for VoIP conversations, and it gives those conversation higher priority. In a business environment QoS is a good idea because of the number of applications sharing the Internet connection with VoIP. A alternative to quality of service is to have a dedicated Internet connection just for VoIP in which QoS is not required.
Can I keep my phone number and use VoIP?
In most cases you can keep your existing phone number and transfer it allowing you to start receiving all your calls via Voice-over-IP. It all depends on whether we have service in the city where your telephone number is located.
Does my computer need to be turned on to use VoIP?
No, as long as your Internet connection is working you can use VoIP with your computer turned off. Just plug your telephone into the VoIP adapter or your VoIP telephone into your Internet connection and you will always have VoIP telephone service.
Can I get local telephone numbers in other area codes other than mine?
One of the great benefits of VoIP is that you can have a telephone number assigned to you in an area code where you do not live or work. Businesses often want to have a local presence in many different cities with a local phone number for customers to call. Business VoIP service allows a customer to call that local number which can be answered by the company anywhere in the country. Residential customers get virtual telephone numbers in local cities so that friends and family can call them without incurring long distance charges.
Can I take my phone number with me when I travel?
Yes, as long as you have access to a high speed Internet connection you can take your analog telephone adapter with you when you travel so that you can always be reached. Many business VoIP customers install a soft phone on their laptops so that they can make and receive calls no matter where they are.
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What is C-Band ?
C Band is the original frequency allocation for communications satellites. C-Band uses 3.7-4.2GHz for  downlink and 5.925-6.425Ghz for uplink. The lower frequencies that C Band uses perform better under adverse weather conditions than the Ku band or Ka band frequencies.
What are the different frequency variations does C-Band satellite system have ?
Slight C Band frequency variations are approved for use in various parts of the world.
BandTX FrequencyRX Frequency
Extended C Band5.850 – 6.425 GHz3.625 – 4.200 GHz
Super Extended C-Band5.850 – 6.725 GHz3.400 – 4.200 GHz
INSAT C-Band6.725 – 7.025 GHz4.500 – 4.800 GHz
Palapa C-Band6.425 – 6.725 GHz3.400 – 3.700 GHz
Russian C-Band5.975 – 6.475 GHz3.650 – 4.150 GHz
LMI C-Band5.7250 – 6.025 GHz3.700 – 4.000 GHz
How big does the dish have to be to receive C-Band signals ?
C Band requires the use of a large dish, usually 6′ across. C Band dishes vary, between 3′ and 9′ across, depending upon signal strength.Because C Band dishes are so much larger than Ku and Ka Band dishes, a C Band dish is sometimes referred to in friendly jest as a BUD (Big Ugly Dish).
How much do C-Band satellite systems cost, and where can I buy one ?
C-Band satellite systems range in price, depending on if you purchase a new or used system. The cost also depends on the size of the dish. You can get one from our stores by contacting us.
Nairobi Business Park Unit B/ 2nd flr. Ngong Road
+254 (0) 20 2345611
+254 (0) 20 35 96 586
What brands of used C-Band satellite receivers should I look for ?
Used satellite receiver brands to look for are Uniden, Chaparral, Toshiba, General Instrument and Motorola.
What is a transponder?
A device for receiving a radio signal and automatically transmitting a different signal. C-Band satellites have 24 transponders.
What is VideoCipher II RS and DigiCipher II?
VideoCipher II RS (or VCRS) is the scrambling system that nearly all subscription analog C-Band satellite TV channels use, while DigiCipher II is the scrambling system that most subscription digital C-Band satellite channels use. To receive VCII RS pay channels, a VCII RS descrambler module is needed inside of your analog satellite receiver. In order to receive digital C-Band programming, either a 4DTV satellite receiver or a Sidecar satellite receiver is needed.
How much do pay channels cost?
Pay channels range in price. Multi-channel premium movie channels like HBO, Showtime, and Starz range from $10 to $17 a month, and basic channels like ESPN and CNN can be purchased for $1 to $4 each per month. One of the greatest things about C-Band is that you can select just the channels that you are interested in subscribing to and only pay for those channels. This can save you a lot of money.
How do I order pay channels?
Local satellite dealers can order programming for you, or you can call the programming companies directly.
What is the future of C-band?
The future of C-Band is digital. 4DTV is a new type of receiver which can tune in four types of satellite transmissions:1) Free, unscrambled analog channels and wild feeds2) VideoCipher II RS subscription services3) Free DigiCipher II services4) Subscription DigiCipher II channels. DigiCipher transmissions are digital (not analog) and take up less transponder space, allowing for much more programming to be transmitted on each satellite.
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WHAT IS ON Ku-BAND?
There are various types of services on Ku-band. Some of the services include NBC, news feeds, Satellite News Gathering mobile truck uplinks, educational networks, teleconferences, sports backhauls, various other backhauls, international programming, business networks, Single Channel Per Carrier analog audio transmissions and FM Squared audio services.
WHAT IS INVOLVED IN A Ku-BAND UPGRADE?
If you have an existing C-band system, you will need to check the mesh on your dish if you have a mesh dish. You will also need to purchase a Ku-band LNB and a C/Ku-band feedhorn, and have some coax for the Ku-band LNB.
WHAT DISH TYPE IS BEST?
A dish that is a one piece or very few pieces. It is better to have a 4 section dish than it is an 8 section or more. The smaller the number of sections, the better parabola shape you have and also the harder it would be to warp the dish (because of the smaller number of seams where the sections come together).With the new generation of powerful Ku-band satellites, one can also get away with a smaller dish, such as a 3 foot, single piece, offset-fed dish. That dish works great for the international services on Telstar 5 Ku-band, Galaxy 10R Ku-band, and for sports backhauls on various Ku-band satellites throughout the arc.
WHAT DISH MOUNT TYPE IS BEST?
The Horizon-to-Horizon dish mount is the better than a polar mount for Ku-band. Ku-band requires the system to be well aimed and to follow the arc, and the horizon-to-horizon mount follows the whole arc much better than a polar mount.For the 3 foot, one piece dishes, the mount is typically a ring or patio mount, so the user has to adjust both elevation and azimuth to move from satellite to satellite and aiming can become a little tricky at times.
WHAT SUPPORT IS BEST?
The tri or quad supports are best -- they'll keep the Ku-band feedhorn really stable so winds don't affect critical Ku-band reception. A buttonhook feed can move in the wind and you can easily lose Ku-band reception. It is best to put guy-wires on the buttonhook feed for support if you can't get a tri or quad support.
WILL MY SATELLITE DISH WORK FOR Ku-BAND?
If you have a solid dish, you should be fine as far as compatibility. If you have a mesh dish, you will have to run a test to see if Ku-band could be done. The test is very simple. You need to measure the "holes" in the mesh. If they are 1/4" or larger, chances are your dish won't reflect Ku-band signals too well and you might want to consider getting a new mesh dish where the hole size is smaller.
WHAT KIND OF SATELLITE RECEIVER WILL WORK?
For analog reception:You will need a receiver whose IF Block input frequency will match that of a Ku-band LNB. Once you have that matched, you will also need to have the ability to invert the picture polarity as well as tune the Ku-band LNB signal. There is no standard layout for the Ku-band satellites. One type of satellite will usually have a different uplink/downlink frequency format than another type (GSTAR vs. Telstar 400 series, for example).For digital reception:By far the most common digital format used on the Ku-band is DVB using the main profile video format. Some transmissions use the studio profile video format (please consult the FAQ in the "Other Info-files" section for more information about main profile vs. studio profile DVB video. Consumer receivers for DVB can be had for as little as around $200 new. One can even find some receivers in the secondary market for less than that.Several public television stations are fed on Ku-band in Digicipher II format. One can use a commercial Digicipher II receiver, a 4DTV full- blown receiver, or even the 4DTV sidecar receiver to receive some PBS stations.
WILL A WARPED DISH WORK?
No. You need to have a very parabolic dish. Warpage will cause signal mis-reflection and you won't be getting the best performance out of your system. To check your dish for warpage, you will need to get some string and some tape. Take one string and stretch it as tight as you can and anchor it to the dish edges with the tape. Make this string go "north" and "south" across the face of your dish. Do the same thing with the other string, yet go "east" and "west" across the face of the dish. Make sure both strings are tight. If the strings do not come together in the center, then your dish is warped and you will need to find some way to take the warp out for maximum performance. If the strings touch in the center, your dish looks very good as far as not being warped.
WHAT TO DO IF I DON’T HAVE A Ku-BAND CABLE?
For any upgrade to Ku-band, you will need another length of coax cable to go from your Ku-band LNB to your satellite receiver.
WHAT TYPE OF CABLE SHOULD I — USE?
I prefer to use RG-6 since it has pretty good low loss figures at the 950-1450 frequencies that your Ku-band LNB will be sending to your receiver. RG-59 works okay if you cannot easily find RG-6 or if you don't want to spend a few more cents a foot on the RG-6 coax.
WHAT ABOUT INSTALLATION? (F/D ADJUSTMENT)
The best advice is to follow the instructions that come with the dual-band feedhorn. From the instructions I've seen (for a Chaparral and an ADL feedhorn), you want to first measure your dish's F/D (focal length over diameter) and slide the throat of the feedhorn through the scaler ring and tighten it down where the F/D ratio marked on the throat matches up with the marking on the scaler ring that it has to.
WHAT ABOUT INSTALLATION? (FOCAL LENGTH ADJUSTMENT)
Once you have set the throat/scaler ring assembly to the right F/D ratio, you want to attach the feedhorn to the support (quad, tri, or buttonhook) and, without disturbing the F/D setting you did in step 4a above, move the feedhorn in and out until the focal length is set. You want the focal length to equal the length from the center of the dish to about 1/8" inside the throat of the feedhorn. Tighten down the feedhorn to the support once you have set the focal length.
WHAT ABOUT INSTALLATION? (CENTERING)
The final step in the process is to make sure you feedhorn is centered in aiming into the dish. There are various gadgets to do this (one being a laser pointer to tell you where the feedhorn is pointed to), but I have had great luck doing the F/D ratio and the focal adjustment correctly and then "eyeball"ing the centering part to make sure it looks like it is properly centered.
WHAT ABOUT INSTALLATION? (RE-TRACKING THE ARC)
In many cases, you will have to retrack the dish. Ku-band has a smaller wavelength signal, and therefore it is not as forgiving for reception as a C-band signal is.That provides a benefit. It is best to use the Ku-band when tracking a dish because of its unforgiveness. Once you track up a dish perfectly on Ku-band, you will also have very good tracking on C-band as well.I prefer the three satellite method of tracking due to its simplicity. What you first do is peak your dish on the satellite due south of you. After that is done, you move you dish to a satellite that is as far east as you can see and peak up on that. Make a mark on the elevation adjustment screw. Move your dish back to the center satellite and peak up on it again. Next, move your dish to the extreme western Ku-band satellite you can get and peak on it. Make another mark. The final step involves you finding the center of the two marks and setting your elevation adjustment. That is a very good, easy-to-do method of tracking for do-it-yourselfers.
WHAT ABOUT Ku-BAND FREQUENCIES/FORMATS?
There are many various formats for the Ku-band satellites. Any good reference book or satellite channel chart will have a list of these satellite formats and the downlink frequencies.
TROUBLE-SHOOTING: WHAT IF I DON’T GET A SIGNAL?
No signal could mean (and the suggested solution):1) You are not tracking the arc -- check the tracking of your dish 2) You are not on a Ku-band satellite -- move your dish east and west in search of a Ku-band satellite 3) Water in your feedhorn -- make sure there is no water in the feedhorn throat or waveguides -- water is a good signal blocker 4) Coax cable bad -- make sure the cable is continuous and not chopped or have rusted wires. Check and make sure the connectors are still on properly and are not rusted, loose, etc. 5) Improper focal length -- check your focal length 6) Your Ku-band LNB is bad. Borrow a friend's LNB or have someone hook up your LNB to see if it works on their system.
TROUBLE-SHOOTING: WHAT IF I GET A C-BAND SIGNAL?
You have the wrong coax connected to your Ku-band input. With your C-band LNB connected to the Ku-band input, you'll get inverse video C-band signals that will show up on channels they are not supposed to be on. A switch of the C and Ku-band cables should get the cable to the right input and correct that problem.
TROUBLE SHOOTING: WHAT ABOUT A WEAK SIGNAL?
A weak signal could result from the feedhorn not centered, the focal length wrong, you not being right on the arc, you not being right on a Ku-band satellite, a cable that is slowly going bad, water in the feedhorn, nests in the feedhorn among other factors.
WHAT PROBLEMS OCCUR IN Ku-BAND RECEPTION WITH A PERFECT ALIGNED SYSTEM?
The major problem with Ku-band reception with a perfect aligned system is rain fade and what I call "snow fade". "Snow fade" is what I call the situation when snow accumulates on a dish and changes the focal point of the dish. The focal point affects Ku-band much more than C-band (since you have some tolerance in reception of C-band signals). Another problem is the wind -- you can be right on a Ku-band satellite and a gust of wind can come and move your dish off of the satellite. Horizon-to-horizon mounts are better fighters of wind gusts than polar mount systems are.
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Does the weather affect satellite communications?
There is a perception that Ka-band satellite communications are more susceptible than C or Ku-band to extreme weather conditions.
To combat this perception Avanti has focussed on designing robust and resilient systems which continue operating in extreme atmospheric conditions, through:
  • Spot Beams. These are focussed beams which ‘punch’ through rain, snow or ice flakes, and have been specifically designed for the climatic conditions of the areas they cover.
  • Automatic Level Control (ALC).  This allows adjustments to be made to the transmission power from the satellite. If the satellite detects falling power levels from the Ground Earth Station (GES) it is able to automatically adjust the amplification levels to compensate.
  • Uplink Power Control (UPC). This monitors the power of received transmissions from both the GES and VSAT terminals, in real time. If the GES or VSAT terminals detect a reduction in power they instruct the transmitting device to increase its power level.
  • Adaptive Coding and Modulation (ACM). This allows terminals to adjust to their link conditions. This means they can optimise their spectral efficiency under clear sky conditions, and also dynamically shift to lower spectral efficiency, but more robust link configuration during periods of extreme weather.
With these contingencies in place only a small number of Avanti’s end users have experienced service degradation, and those that do have had their service resumed promptly.
During December 2011, when Scotland experienced extreme winds, Avanti is proud to report that fewer than 2% of their end user customers in Scotland experienced any form of service degradation.
Is satellite technology affected by latency?
All communication services experience latency of some degree. Satellite technology experiences an average latency of 500-700ms due to any communication request being made having to travel 22,300 miles (35,738 km) to Avanti’s satellite. From there, the signal travels another 22,300 miles back to earth, to the satellite service provider, where it is routed to the internet, data is exchanged, and is then sent 22,300 miles back to the satellite. Once the satellite receives the information, the requested data must then travel the final 22,300 miles back to the user. The latency effect may cause a slight delay, however Avanti’s incorporated network technology optimises network protocols and masks the effects of latency. This ensures the delivery of a terrestrial comparable user experience to most latency sensitive applications.
Why does Avanti use a geostationary orbit for its satellites?
Satellites in a geostationary orbit sit directly over the equator, performing circular orbits approximately 36,000km above the Earth. (This is a special type of geosynchronous orbit.) At this height, the satellite matches the speed and direction of spin of the Earth, so it stays in the same place in the sky. Some weather satellites and communications satellites are placed in this type of orbit because they can provide continuous coverage of a chosen area. Source: UK Space Agency
What frequency band does Avanti operate in?
Avanti operates in Ka-band (Pronounced: "Kay-A Band"), which covers the frequencies of 26.5–40 GHz. Ka-band is part of the K band of the microwave sector of the electromagnetic spectrum. 'Ka-band' refers to Kurz-above, from the German word 'kurz' meaning short. This radio band is used in communications satellites, uplink (in either the 27.5 GHz and 31 GHz bands), and high-resolution, close-range targeting radars aboard military airplanes. Some frequencies in the band are used for vehicle speed detection by law enforcement agencies. The Kepler Mission uses this frequency range to downlink scientific data collected by the space telescope. In satellite communications, the Ka-band allows higher bandwidth communication. It will be used in all HYLAS series satellites.
Which regions do Avanti’s satellites operate in?
Avanti delivers high speed communications in Europe, the Caucasus, the Middle East and Africa. Over 80% of Avanti’s fleet capacity addresses high growth telecommunications markets.
What services do Avanti offer?
Avanti offers 3 core products:
  • PURE (Dedicated Satellite Bandwidth). Suitable for established Service Providers. PURE supports any satellite based data communications application on any vendor’s Ka-band hub.
  • CUSTOM (Guaranteed IP Throughput). Seamless high speed IP data connectivity with low capital investment to maximise the opportunities and margins for Service Providers. Enables the core building block for bespoke and simple networks.
  • SELECT (Pre-packaged Broadband). SELECT requires lower upfront Service Provider commitment, yet offers a wide range of services suitable for consumer and professional broadband users.
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How do I make calls from my Iridium phone?
On most plans, you should dial 00 plus the country code and the number.The exception to this is that if your 12-digit Iridium mobile number starts with 8816318... then you should dial 698 plus the country code and the number. The rest of this FAQ assumes you should use the 00 dialing prefix.The country code of the U.S. and Canada is 1. So, for example, to call Outfitter Satellite dial 00 1 615 889 8833. If you are dialing another Iridium phone dial 00 8816xxxxxxxx (where 8816 is the country code of the Iridium network and xxxxxxxx is the balance of the 12-digit Iridium mobile number you are calling).An Iridium 9555 can be configured to automatically insert the 00 prefix. To do this, press the "Menu" button, select "Setup", and then select "Number Entry". If you select "Do Not Prefix" then the dialing instructions provided here will apply. However, you can also select "Prefix with 00" automatically.
How do I access my Iridium voicemail?
From your Iridium, dial your own 12-digit Iridium phone number. Be patient since it can take up to 30 seconds to connect the call. You will be prompted for your Iridium voicemail password. By default, your password is the the last 7 digits of your Iridium mobile number. Undefaulting your Iridium voicemail password is a good idea. If at some point you forget your voicemail password, it can be reset by Outfitter Satellite technical support.
How do I leave a voice mail message?
The easiest way to call your Iridium satellite is the Two-Stage Dialing method (see below). When you call the Iridium satellite phone, if no one answers, the call will be forwarded to the Iridium voicemail system. The caller simply needs to follow the voice prompts and leave a message. Note: If you do not want voicemail service, Outfitter Satellite can disable your voice mail account.
How do I call an Iridium phone from a landline?
There are three methods: 1) Two-Stage Dialing, 2) +1 Access Dialing, and 3) Direct Dialing.TWO-STAGE DIALING: The most economical way to call an Iridium phone is to use two-stage dialing. To do this from a U.S. landline, dial 1 480 768 2500 and enter the 12-digit Iridium mobile number. The caller will hear "YOUR CALL IS BEING FORWARDED, PLEASE DO NOT HANG UP". Be patient as it can take 20 to 30 seconds to connect the call. The inbound call to your Iridium is charged to your Iridium account.+1 ACCESS: This is an optional service (currently the fee is $9.95/month) that assigns a dedicated U.S. phone number to your Iridium mobile phone. Calls made to that number are automatically forwarded to the Iridium phone and billed to the Iridium phone's account at a rate found in your service agreement.DIRECT DIALING FROM A LANDLINE: You can dial an Iridium directly. From a U.S. landline this is done by dialing 011 (to make an international call) followed by the 12-digit Iridium mobile number. The caller will be billed by their long distance carrier -- usually at a VERY high per minute rate.
How do I check my prepaid SIM card balance?
If you have a prepaid Iridium SIM card you can dial 2888 or send an SMS (short message service) message to 2888. If you dial the 2888 shortcode, you will hear an auto-attendant provide the remaining minutes on the account, the number of days until the account expires, and the date and time (GMT) of expiration in English. If you use the SMS method, you will receive the same information by reply SMS to your phone. There is no charge for checking your Iridium balance using either of these methods.
How do I install Windows USB drivers for the Iridium 9555 or Iridium 9575 EXTREME?
  1. You can download the USB drivers for the Iridium 9555 and Iridium 9575 EXTREME by clicking here. Please be sure to save this file somewhere sensible that you can locate again. This file is in a compressed format, you will need to right click on the file and select Extract All. You will be presented with a screen telling you were the extracted files will be saved. Click Extract.
  2. Once the files have been extracted it will show you the containing folder and if the folder name VCOMPORT is green, this means that the file is encrypted and if we try to use device manager to install this file it will not be able to read it. You need to right click on the file and select Properties. This will present you with the VCOMPORT Properties window where you can click Advanced. If the File name VCOMPORT is not green then you can skip steps 3 and 4.
  3. Within the advanced window you need to make sure that the option Encrypt contents to secure date is NOT selected and select OK. You will be returned to the VCOMPORT Properties where you need to select OK.
  4. At this point it will present you with a dialogue box, make sure that the option Apply changes to folders, Subfolders and Files IS selected and press OK.
  5. Plug the supplied USB lead into the side of the 95x5 handset. Make sure the phone is switched on and then plug the other end of the USB lead into your computer. The computer should recognize that a new piece of hardware has been plugged into your computer and begin the installation process.
  6. After a couple of seconds a dialogue box should pop up titled Found New Hardware Wizard. Select Yes, this time only, and then continue with Next.
  7. On the next screen select Install from a list of specific location (Advanced). Click Next.
  8. In the next screen make sure that the two option Search for drivers in specific location and Include this location in the search, are ticked and then use the browse button to find the extracted folder and select the folder within that called VCOMPORT. Click OK and then NEXT and then continue anyway.
  9. If your computer does not recognise that a new piece of hardware has been plugged in then you need to go to the device manager which can be found in the control panel. If you have the Iridium 9555 plugged in then you should be able to see a yellow exclamation mark next to it in the list. If you double click and then click on update driver you should be able to select the location of the folder VCOMPORT and complete the installation of the Iridium driver.
How do I create a Dial Up connection on a Windows 7 computer for use with an Iridium 9555?
Please read this blog article on setting up a DUNS (dial up networking service) connection on a Windows 7 with Iridium 9555 or 9575 satellite phones.
How do I install the Iridium USB drivers on Windows 8?
Please read this blog article on installing the USB drivers for the Iridium 9555 or 9575 satellite phones on a Windows 8 machine.
Can I connect my iPad or Android to the internet over the Iridium phone?
Yes you can connect an iPad, iPhone, or Android tablet to the internet. The best way to do this is with our Optimizer hotspot. It does require external power but we sell and rent back-pack mountable solar chargers with built in battery packs that can recharge the Iridium, the tablet, and power the Optimizer. Please read this blog article for detailed instructions on how to use the Optimizer with an Iridium 9555 to send and receive email or photo-share. The same instructions apply to the Iridium 9555 EXTREME.
I am getting a lot of call drops. Can I do anything about that?
There are 66 Iridium satellites in Low Earth polar orbits. If you are on a calm sea or on perfectly flat land with no trees or mountains or buildings, your Iridium phone probably will see two to four of these satellites at any given time. Unfortunately, usually there will be vertical obstructions around you. You need a direct line of sight between your Iridium phone's antenna and an Iridium satellite in order to make a call. To reduce the likelihood of a vertical obstruction blocking your Iridium satellite signal, move to an open area without nearby buildings or trees.Many people attempt to use the satellite phone from inside a building near a window. Though this can work, the roof of the building is probably blocking signal from some of the satellites. Metallic solar treatments on windows can also block the signal. You will have less call drops if you exit the building and find a clearing nearby. If you need to use the satellite phone from within a building (other than a cloth tent), you can purchase external Iridium antennas and/or docking stations for your handheld Iridium satellite phone.Another way to reduce the number of call drops is to wait until you have at least 4 or 5 bars of signal before initiating a call.
How do I send an SMS, text or short 160-character email message to my Iridium satellite phone?
The Iridium 9555 supports sending and receiving 160 character text messages directly from the Iridium phone. Inbound SMS messages are free of charge. An easy way to send a free text message to an Iridium is to go to the Iridium SMS Message Center; you will need the Iridium phone's 8816 number. The message typically takes from 1 to 5 minutes to arrive at the Iridium phone.Troubleshooting Iridium SMS issues: If a very high volume of SMS messages are being sent, you may see a longer delay. In this case, the Iridium SMS Message Center may come back with a message such as: "Delay in Sending Message. Your message has been queued. Our system is currently experiencing a high level of message requests. Your message has been added to the send queue and will be transmitted as soon as possible." If you are seeing this message, usually the message will arrive within 15 to 30 minutes. 
Iridium 9575 Extreme: How do I share my GPS position?
Your Iridium 9575 Extreme can send your position to friends in several different ways. If you intend to transmit your position thousands of times a year, Outfitter Satellite offers “professional” private web-based packages that use the Iridium 9575 Extreme short burst data feature. That said, most “basic” users that only need tracking occasionally, e.g. a 1 week hike a few times a year should use the SMS based tracking services. On most of our rate plans, transmitting your position every half hour to a friend during an 8-hour hike would cost less than $10, and provide a significant degree of improved safety. The information below is for the basic user:

MANUAL GPS SHARING:

Use the left soft key and up/down scroll keys to select Menu : Setup : Location Options : GPS Options. Then under GPS On/Off make sure GPS is enabled. Then, click the right soft key once to back up one level. Under GPS Update Options select 5 minutes or 10 minutes, because running the GPS in “Real Time” will use more battery power. Then, click the right soft key twice to back up two levels.At this point, you should be at the Location Options level. Scroll down and select Message Options. Scroll to and select Quick GPS List. You can put up to 5 SMS or email recipients into the Quick GPS List. Remember you will be paying separately for each recipient address. To add one, scroll to an (empty) recipient and click on Options and then click on Edit. To create a text recipient, select “Enter Number…”. As an example, if you have a U.S. phone number such as 615-482-1987 you would put in +16154821987 for the number. If you decide to enter an email address, please note that the * key gives you access to special characters such as “.” and “@”.You are setup to share your GPS position. To do so, press the convenience button on the right side of the phone. You lat/long will be displayed. If it is not displayed, you have to wait for the GPS to get a fix. Remember the GPS antenna is on the upper right side of the phone, so don’t cover that with your thumb. It can take a minute or so to get a GPS fix. Once you have a GPS fix, you can share it by using the left soft key to select Share and again to select Quick GPS. Your position will go out to everyone that is a recipient on your Quick GPS List.

CREATING AN AUTOMATIC BREADCRUMB TRAIL OF YOUR POSITION:

Go to Menu : Setup : Location Options : Message Options : Regular Update : Update Frequency. You can choose 5, 10, or 30 minutes. Remember that you will pay for an outbound SMS to each recipient each time the Iridium sends out a position report, so we generally recommend that you select 30 minutes. Doing this means with a recipient list of only one SMS address would probably mean you would send about 16 SMS messages during an 8 hour hike which on most plans would be under $10.Click the right soft key to backup one level and scroll to and select Update Recipient. Select Options and then Edit and Enter Number… as before to put in the cell phone number of the person that you want to receive the breadcrumb trail report.You are setup. If you keep your phone powered on and have used our recommendations, it will automatically transmit your GPS position every 30 minutes. The recipient can click the hyperlink to see your position on a map.
Iridium 9575 Extreme: How do I use the Emergency S.0.S. button on the 9575?
Since this normally is used for an emergency declaration, we recommend that you carefully read your user manual. This paragraph is a quick overview of the setup. In a manner very similar to the above GPS sharing features, you go into Menu : Setup : Location Options : Emergency Options. Under Emergency Actions we recommend you select “Message & Call”. Under Emergency Recipient define one or more SMS or email addresses to receive your emergency declaration. Under Call Recipient define a phone number to call. In order to make sure you have entered valid text, email, and phone numbers, be sure to TEST that each recipient receives your communication successfully – before you are actually in an emergency condition. Remove the protective shield cap and press the red S.O.S. button to initiate an emergency communication.
Iridium 9575 Extreme: Can I TWEET from my Iridium 9575 phone?
Yes, you can use Twitter! For more information, click here.
Iridium 9575 Extreme: Is the Iridium 9575 Extreme waterproof?
No, but it does have an IP65 Ingress Protection rating against dust and water intrusion. To see exactly what that means, click here.
Iridium 9575 Extreme: How do I use the Iridium 9575 Extreme as a personal tracking device?
The Iridium 9575 Extreme can transmit your GPS location to friends and family via either email or texting, either on a one-time basis or automatically every time you power up the 9575 or automatically at fixed-time intervals. The Iridium 9575 Extreme also has LBS (location based services) features that are advantageous for more sophisticated tracking applications, i.e. because you need a higher volume of tracking data or you are working with a group of users and need to monitor the track history on a single password-secure website. For detailed step-by-step instructions on using the GPS features of the Iridium 9575 Extreme, click here.
Iridium 9575 Extreme: What is the free GEOS emergency response service?
GEOS can be used in conjuction with the S.O.S. button on your Iridium 9575 Extreme to connect you to emergency response personell in case you have a personal emergency. See this blog article for more details and registration information.
Iridium 9555: The Iridium 9555 won’t charge. What is wrong?
At room temperature, the standard battery should charge from 0% to 100% in about 4 hours. The fully charged battery provides sufficient power for about 4 hours of talk time or 30 hours of standby (under normal operating conditions).The phone comes with an AC charger and an international plug set. If the AC charger is getting power, the LED on the AC charger itself will light up. After you plug the AC charger into the Iridium 9555 using the power jack on the bottom left side of the phone, the screen should display “Charging Battery”. If this does not occur, here are some things to look at:
  • Check the electrical contacts on the battery and make sure there is no dirt or corrosion.
  • Never attempt to pickup the Iridium phone using the cable of the AC charger. Doing so puts stress on the charging port. If the phone no longer will charge, look carefully to see if the charging port has been damaged.
  • At room temperature, the standard battery should charge from 0% to 100% in about 4 hours. However, if the phone is hot it will take longer to charge. One common situation, is attempting to charge the phone while it is sitting in direct sunlight. Direct sunlight can cause the phone to be quite hot to the touch. Try charging the phone in a shady location.
  • If the battery still does not charge, it may need to be replaced.
  • HIGH CAPACITY IRIDIUM 9555 BATTERY: In late 2011, Iridium developed a high capacity Iridium battery that provides up to 6.5 hours of talk time. If you are using this battery, be sure to upgrade the firmware to HT11001 or later so that the battery charge level will display correctly.
Iridium 9555: How do I check for new text messages on my Iridium 9555 phone?
Text messages are referred to as SMS for Short Message Service. Inbound text messages are free. Outbound messages are charged according to your contractual rate. The maximum length of a text message is 160 characters. Press the Menu softkey, then scroll down using the arrow keys until "Messages" is highlighted on the screen. Then press "Select". Scroll down to "Inbox"then press "Select". You can now scroll through your messages. Press "Read"to read a highlighted message. Use the down arrow to scroll through the contents of the message. Once you have reached the bottom of the message, pressing the down arrow again will continue on to the next message. At any time, you can return to the previous screen by pressing the "Back" button. To reply to the text message, press "Options" while reading the message and scroll down to "Reply" and press "Select".Once the Iridium network receives an SMS message for your Iridium phone, it will immediately attempt to deliver it to your phone. If your Iridium phone is not available at that time, the network will make additional delivery attempts after 2 minutes, 4 minutes, 9 minutes, 14 minutes, 24 minutes, 34 minutes, 44 minutes, 54 minutes, 64 minutes and 74 minutes. Twelve more retries will occur at 4 hour intervals. The total time span for delivery attempts is 2 days 1 hour and 14 minutes. If after 8 days the message has not been delivered to the recipient, it will expire and be deleted from the message box. Until the SMS message is deleted from the message box, the Iridium phone user can initiate "re-send" of SMS messages by manually registering the Iridium phone, or by placing a call.
Iridium 9555: How do I send a (SMS) text message from my 9555 Iridium phone?
You must be registered on the network and have a good signal before sending the text message. To send a text message from the Iridium 9555 phone, press "Menu". Using the arrow keys scroll to "Messages", then press "Select". "Create Message"should be highlighted, press "Select". Enter your message text, then press "Options". The "Send" option should be highlighted, press "Select". A "Send To" screen will now appear and "New Recipient" will be highlighted, press the "Add" softkey. "Enter Number" should be highlighted, press "Select". Enter the recipient's phone number, including country code after the "+" sign. Press "OK". Press "Send" to send the message.
Iridium 9555: How do I send an e-mail from my 9555 Iridium phone?
Outfitter Satellite offers both SkyFile and Amos Connect email software for use via a Windows computer connected to the Iridium 9555 via a USB cable.You must be registered on the network and have a good signal before sending the e-mail. Note that e-mail messages are also limited to 160 characters. To send an e-mail from the Iridium 9555 phone, press "Menu". Using the arrow keys scroll to "Messages", then press "Select". "Create Message"should be highlighted, press "Select". You must enter the recipient's e-mail address followed by a space before entering the message, then enter your e-mail message. When your e-mail message is complete, press "Options". The "Send" option should be highlighted, press "Select". A "Send To" screen will now appear and "New Recipient" will be highlighted, press the "Add" softkey. "Enter Number" should be highlighted, press "Select". Enter "*2" after the "+" sign. Press "OK". Press "Send" to send the e-mail.
Iridium 9555: How do I upgrade the firmware version of the Iridium 9555?
First, determine what firmware version you are currently on. To do this, click the "Menu" button on the phone. Then select "Setup". Then select "Phone information". This page will show the current firmware on the phone. As of November 2011, the current firmware version is HT11001. For instructions on how to update your firmware click here.
Iridium 9555: Can you track an Iridium 9555’s GPS position?
Since the Iridium 9555 does not have a built-in GPS receiver, precise location information is not available from the phone itself. You can get a separate GPS receiver and manually send SMS messages or voice messages through the Iridium 9555 to relate your GPS position to others. If you have a BEAM PotsDOCK for your Iridium 9555, you can use the LeoTRAK service that is built into the docking station.Alternately, if you need automated personal tracking services through your Iridium satellite phone that work as you hike, you need the Iridium 9575 Extreme. It has a built-in GPS and automated tracking features via either its SMS or LBS functions. Please see the blog article on how personal GPS tracking is configured on the Iridium 9575 Extreme.The Iridium GO! Hotspot has GPS tracking features via SMS messaging, and it is a great choice for tracking a vehicle or boat. Unlimited SMS plans are available for the Iridium GO! making 24/7 tracking very affordable. For an additional monthly fee, you can have access to a password-protected web site that shows the vehicle position history.
Iridium 9555: How do you disable SIM PIN protection on the Iridium 9555?
Your factory default SIM PIN is 1111. Of course, you may have changed it. If your Iridium 9555 displays “SIM PIN:” at start up it means SIM PIN Protection is enabled on your phone to prevent unauthorized use. While some customers prefer this protection, you should be aware that if the SIM PIN is entered incorrectly 3 times in a row, the phone will display “PIN Blocked”, at which point you will need a PUK code (which can be acquired from Outfitter Satellite) to unblock the phone. Furthermore, if you attempt to incorrectly enter the PUK code 3 times in a row, the SIM will become permanently invalidated. Consequently, Outfitter Satellite recommends that SIM PIN Protection be disabled. Here is the procedure to disable SIM PIN Protection:
  1. Press the “Menu” key.
  2. Use the down arrow to select “Security” and press “Select”
  3. Use the down arrow to select “SIM Lock” and press “Select”
  4. Select “Disable SIM Lock” and press “Select”
  5. Enter the SIM PIN (which by factory default is 1111) and press “OK”
  6. Press the “Back” button repeatedly to return to the Main Screen. You are finished.
Iridium 9555: My Iridium 9555 says “PIN Blocked:” when I power it up. What do I do?
This means that SIM PIN Protection is enabled to prevent unauthorized use. If you enter the SIM PIN incorrectly 3 times in a row, the phone will display “PIN Blocked”. If you see “PIN Blocked:” the below procedure will unblock the phone.
  1. Enter **05*
  2. Press the GREEN button
  3. The PUK box will now be highlighted
  4. Enter the PUK1 code but do NOT hit the GREEN button or the OK. Instead use the up down arrows to scroll to the “New PIN”. Enter 1111 (which is the default). Then scroll down again to “Verify New PIN” and re-enter “1111” and now hit the “OK” button
  5. You are ready to go
WARNING: First, you will need to get the 8-digit PUK code from Outfitter Satellite. When you enter the PUK code (see steps above) enter it slowly, firmly and carefully. Entering the PUK code incorrectly 3 times will PERMANENTLY INVALIDATE THE SIM CARD so that a new SIM card must be physically sent to the user. If the first attempt fails, please call Outfitter Satellite before continuing to try again!
Iridium 9555: How do I upgrade the Iridium 9555 Firmware?
First, determine what firmware version you are currently on. To do this, click the "Menu" button on the phone. Then select "Setup". Then select "Phone information". This page will show the current firmware on the phone. As of November 2011, the current firmware version is HT11001.If you need to upgrade your firmware, you can download the Iridium 9555 firmware upgrade tool by clicking here.You will need a USB data cable to perform the upgrade. The upgrade process can take 20-30 minutes so make sure your computer and the Iridium 9555 are connected to external power during the upgrade so that the upgrade process is NOT interrupted once it begins. Carefully follow the instructions on the PDF included with the upgrade tool.Outfitter Satellite can perform the firmware upgrade for you for an $89 inspection charge plus shipping costs.
Iridium 9555: My Iridium phone has a lot of dropped calls. What should I do?
The Iridium satellite network is made up of a large number of low earth orbiting satellites. As these satellite move, the direct line of sight between the satellite you are using and the phone can get obstructed by objects such as buildings, trees, and mountains. It is also possible that the satellite moved over the horizon. When this happens, the Iridium phone attempts to continue the call over a new satellite. However, sometimes this fails and the call is dropped. Make sure you have a clear line of sight that is not blocked by nearby vertical obstructions and when you get a strong signal on your phone, try the call again.
Iridium 9505A and 9505: Why won’t my Iridium 9505A battery charge?
The phone comes with an AC charger and an international plug set. If the AC charger is getting power, the LED on the AC charger will light up. The AC charger has a jack that plugs into the bottom left side of the phone. When the charger is connected to the phone the screen will show “Charging Battery”. Check the electrical contacts on the battery and make sure there is no dirt or corrosion on them. If the battery still does not charge, it may need to be replaced.
Iridium 9505A and 9505: How do I check for new text messages on my Iridium 9505A phone?
Text messages are referred to as SMS for Short Message Service. Inbound text messages are free. Outbound messages are charged according to your contractual rate. The maximum length of a text message is 160 characters. Press the "envelope" key followed by the "down arrow" key until you see "Received Messages" on the screen. Then press "OK" to display your first message. Use the "down arrow" to scroll through the contents of the message. Once you have reached the bottom of the message, pressing the "down arrow" again will continue on to the next message. At any time, you can return to the Iridium screen by pressing the red "C" twice. To reply to the text message, press "OK" and scroll down to "Reply to Sender" and press "OK".
Iridium 9505A and 9505: How do I send a text message from my Iridium phone?
From the Iridium 9505/9505A phone, select "Message Editor". Start the SMS with the email address followed by a space, e.g. fred@example.com Hello, Fred. Then, select "Send Message" and enter “+*2”, or “00*2”, or “*2” followed by the command "Send Message". To send a text message to another Iridium phone from your Iridium 9505/9505A do the following. Select "Message Editor". Enter the message and select "OK". Select menu option "Send Message". Enter either; 00 or + . Then select "Send Message".
Iridium 9505A and 9505: How do I check the Firmware version of my Iridium 9505A?
The very first firmware versions of the Iridium 9505 did not support outbound SMS texting, though later firmware upgrades supported outbound SMS messaging on the 9505. To check your firmware version, type in *#91# and it will return the version.The most current version of the firmware for the Iridium 9505A is ISO9002. Outfitter Satellite can upgrade your firmware for you. If you want to do it yourself, you do need to have the RS-232 serial adapter for the phone and a Windows PC with a RS-232 serial port or USB-to-serial adapter.
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What exactly is Broadband Global Area Network a.k.a. Bgan?
The Broadband Global Area Network commonly referred to as simply ‘Bgan’ is a network of 3 I-4 satellites in geostationary orbit built, launched and managed by Inmarsat, a premier provider of satellite technology for over 30-years. The location and orbit of each satellite is such that the network can provide seamless coverage on land, at sea or up in the air for that matter. There are many Bgan terminals and service plans to choose from depending on your application and throughput requirements that support an array of connectivity options from voice and SMS to broadband data for internet access, streaming and even FAX (who says the old can’t blend with the new!).
Is there a “Welcome To BGAN” Video?
Can I purchase a BGAN terminal and/or service from BganSatellite.com?
Absolutely and if you don’t see what you’re looking for in our online store and/or just want advice on a Bgan terminal or service plan then don’t hesitate to speak with a knowledgeable BganSatelllite sales representative. With a combined 25 years’ experience in satellite communications no organization will better understand and deliver a solution that meets the mission critical needs of your unique mission or application.
Where is the Bgan coverage area?
To view a map of the Bgan coverage area simply click here. Within the shaded area all Bgan services are available to subscribers however subscribers may experience lower throughput speeds at fringes and there is no coverage at the poles. Remember the further north/south your location the more your terminal may need to be pointed towards the equator (horizon). Regardless of your longitude service will always be available across all 3 satellites.
Is Bgan service available with my terminal when I travel globally?
Your Bgan Satellite terminal will provide service under any of the 3 satellites indicated by the coverage map. In fact your terminal hardware package includes a 110-220v power kit with a suite of global plug kits that will allow you power and charge your battery seamlessly across the globe. An optional 12v DC car charger is also available and where to fit wherever coverage is indicated can be used anywhere on the Bgan coverage map.
What is the typical tariff or service plan for Bgan?
What is the typical tariff or service plan for Bgan? BGAN Satellite offer a variety BGAN service plans to meet any budget. In addition to bundled data with each of the Bgan tariffs, progressively lower rates are available as you move to higher-usage plans. Standard plans run from as little as $69/month, include 2.5 Mb’s of data with data overage charges of under $8/Mb and go up to $8k/month inclusive of 2100 Mb’s depending on the data demands of you application. Service pricing can be found here. There are no connection charges for data sessions which are not based on time – just throughput. Its worth noting that above and beyond data transmission, voice calls are only invoiced at $.99/min.
Are prepaid plans available for Bgan?
Yes, Bgan service is available with several flexible prepaid options that include prepaid data bundles good for a quarter as well as annually depending on the needs of your application. Bgan prepaid service options and detail can be found here.
Is it easy to add credit to a prepaid account with Bgan?
Subscribers can pay by quarter or annually with a preset number of Mb’s. As a complimentary service Bgan Satellite can set an auto-recharge trigger to replenish a prepaid account and ensure that all devices are never at risk of being without service.
What is the difference between Bgan and VSAT?
While comparatively service with Bgan is substantially more expensive then a VSAT solution, BGAN is more affordable on the hardware side, require no professional installation training and most importantly it remains ultra-portable with even the largest terminals weighing in at around 12 pounds. Even the most portable VSAT unit would weight over 100 pounds. As a baseline concept when decidin which is best the essential consideration is that Bgan cannot match the speed of VSAT just as VSAT cannot match the portability of Bgan.
What is the transmission speed or throughput of Bgan
The speed at which data can be transmitted is first and foremost a function of the terminal size. The smaller the antennae the slower the max throughput, which currently hovers around 150kbps, for maritime as well as land-based fixed, portable and mobile. The largest terminals offer speeds excess of 450kbps or about ½ a Mb. For the larger terminals there is a service option called Bgan X-tremewhich can boost througput for streaming applications up to 700kbps and higher.
Which bgan terminal is best for my application?
When selecting a terminal the answer to 2 questions will narrow down the search dramatically:
  1. Will the terminal be used in a vehicle or not?
  2. How much throughput do I need for my application?
Answers to the above will typically leave 2 or 3 choices to select from. This is a complete comparative list of mobile vehicle Bgan terminals and this is a list of portable Bgan terminals that can also be accessorized for fixed/permanent mount installations.
Is Telephone service available on Bgan to make calls?
Yes, a phone line is available on your Bgan terminal to make phone calls. A dedicated phone number is provisioned with your Bgan service enabling subscribers to make and receive calls. An RJ-11 port located on your Bgan terminal will any standard phone but we recommend a handset that is analog and does not require additional power (think princess phone). A bgan handset for voice calls is available as a convenient accessory for your Bgan terminal.
Is Fax service available on my Bgan terminal?
Your Bgan terminal is also FAX capable and like telephone will work with most standard fax machines. A dedicated FAX number is provisioned as with phone service however be sure to request that the service is provisioned at time of activation. Utilizing FAX service works as seamlessly as voice over a telephone line, is available at no additional charge and completes your mobile office in the field. Click here to find additional details on how to Fax with BGAN
Shoud I utilize VOIP to make calls over satellite with Bgan?
The answer is definitely NO. VOIP calling utilizes far more bandwidth then the standard telephone service line already available and provisioned with your Bgan terminal.
Do I need any technical support to acquire a signal and use my Bgan?
Not in the slightest. In fact your Bgan terminal has a built-in LCD that lets you know where to position the terminal for the optimal signal. Generally you just need to point the Bgan terminal toward the equator and you’ll see signal strength as soon as you power up the unit. Then just rotate the terminal accordingly to maximize the signal strength utilizing the LCD display. Still not sure? No worries! Most Bgan terminals include an audible sensor that will beep when the signal is optimal. No technical degree or certification is required. Once you have installed (before your mission) and started Bgan Launchpad, a software package for your laptop, you will have additional tools to secure a signal and register with the network. Launchpad will continuously display your position including elevation and the respective compass points of your position. The entire process takes no more than 5-minutes.
How do I connect my laptop to the Bgan terminal?
All Bgan terminals include an Ethernet (RJ-45) port for seamless connectivity between you, the satellite network and the Internet or your companies Intranet. Many of the higher end terminals will even include 2 Ethernet ports. Higher-end Bgan terminals such as the Hughes 9200 series and explorer 700 will support multiple simultaneous data connections and it is not unusual to add an ethernet router where physical connections are desired over Wi-Fi.
Can you connect to a Bgan unit via Wi-Fi?
Yes. At this time the Cobham Explorer 500 and 700 supports Wi-Fi as does the Hughes 9200 terminal series. Encryption and password protection is standard with the built-in router of your Bgan terminal. All of the Bgan vehicle terminals have built-in Wi-Fi access/connectivity as well.
What is the Bgan interface and Launchpad?
Accessing the Bgan interface is required to initiate a service connection (note: you must FIRST have a connection to your Bgan terminal via Wi-Fi or Ethernet). There are 2 ways to access the Bgan interface from your computer. The first and best is through Launchpad, a Bgan utility that you should download and install on your computer BEFORE you leave on your mission. Launchpad is available as a PC and Mac application. To save yourself some time you can configure the your terminal to auto-register which will also initiate a data session seamlessly after a signal acquisition which will forgo Launchpad entirely. Bgan satellite can configure your Bgan terminal before it ships upon request.
What’s a SIM card?
A subscriber identity module or SIM card uniquely identifies you to the Bgan satellite network. The SIM defines the available services, security parameters and tells the network that you are an authorized user. It also tells the network what services you are authorized to use such as voice, data or fax.Like a GSM cell phone you will also need a SIM card for a Bgan terminal. Specifically an Inmarsat Bgan SIM card is required to use your Bgan terminal. The SIM card along with a service activation request form will be included separately. When you’re ready to activate service you’ll be asked to provide the Bgan SIM card number on the activation form. Then simply scan/email the activation form to Bgan Satellite for activation. While your SIM is being activated you may break the SIM chip out of the card holder along its perforated edge (don’t worry you won’t break the chip). Then follow the instructions provided with your terminal to insert the chip into the SIM tray. Click here to learn more about SIM cards for your Bgan device
How long does the activation process take?
Bgan Satellite activations are registered same day, including weekends, however we ask all of our subscribers to allow for 24-hours between activation submission and terminal use.
Do I need to be outside to receive a signal?
The antennae of your terminal and as with all satellite communications, requires line-of-site with the sky. Generally clouds and even lite foliage is ok but not a roof or other solid structure. Your Bgan terminal and antennae may be 2 pieces or are one compact single unit. If you plan on using the terminal outdoors or rather leaving the Bgan terminal outdoors you may prefer a terminal with a detachable antenna though in many cases even the transceiver can remain outside. Please see the next question on further indoor use.
Do I need special hardware or accessories to use the unit indoors?
For short durations a Bgan terminal will function normally while exposed to the elements so long as the temperature thresholds are not breached (extreme heat/cold). With that in mind most terminals can be accessorized with a mounting kit or even an enclosure with a cooling/heating element as your location demands. For M2M applications in remote areas Bgan enclosures and mounting kits are fairly standard, add stability/security to your hardware and are easy to assemble.
What options are there for powering my Bgan unit out in the field?
Unless there is a vehicle or portable generator (110/220 is standard as is a car charger options) we recommend the only alternative however obvious, a solar charger. The battery will maintain a charger for typically 4-hours while transmitting though this may be shorter or longer depending on usage: throughput, sending or receiving. While powered-on, in stand-by mode the battery will last between 24 and 48-hours. At Bgan Satellite we highly recommend a solar power source when working without a support vehicle.
Can my portable Bgan terminal operate while moving?
Vaguely. Unfortunately no, not even on a slow moving river tributary at less the 5 knots will lose the signal as angle of the boat changes. There are specific Bgan terminals to use while in a vehicle or for maritime use where Bgan service is referred to as Fleetbroadband (FBB).
What type of terminal do I need to use Bgan service in a vehicle?
Bgan Satellite offers several terminals with active antennae’s that are designed to be used in a vehicle while in driving up to 60mph (or 100kph) including but not limited to the Cobham explorer 325, explorer 727, Hughes 9350 and Hughes 9450. The vehicle mounted Bgan Terminals include a magnetic mount antennae that fixes to the roof of your vehicle and for those storm chasers the antennae can be bolted on as well. The transceiver sits safely within the confines of the vehicle where occupants can safely make calls, transfer files and browse the internet. For extra-vehicular activities all mobile Bgan Satellite terminals include Wi-Fi providing voice and data capable connections up to 30m away from the vehicle.
What Bgan terminal and service is required while at sea or on a waterway?
Portable Bgan terminals have a passive antenna and are designed to function while stationary while Mobile Bgan terminals as mentioned in the previous question have an active antenna. Both portable and mobile terminal use Bgan service and share the same Bgan service plans, however for water going vessel there are a different suite of service plans referred to as Fleetbroadband (FBB) and this service requires Fleetbroadband terminals, with active antennae’s, designed specifically for maritime applications.
Is on-demand audio and/or video streaming availabe?
In addition to standard streaming an optional premium service call X-Stream is also available providing dedicated IP streaming speeds up to 450kbps. Streaming services including X-Stream from Bgan Satellite provide guaranteed throughput speeds for your live audio and/or video application requirements. Available service speeds and tariffs are available for your review by clicking this Bgan Rates link. As with standard sessions, to initiate a Bgan streaming session simply start Launchpad, select the ‘Data’ (Between ‘Setup’ and ‘Phone’) option from the Top line menu and then instead of selecting ‘Standard Session’, select a streaming speed is eaTo initiate a Bgan streaming session From the launchpad application on your PC.
Is an IP address available with my Bgan service?
Your Bgan service includes the provisioning of a single IP addresses. Additional IP addresses may be required by your VPN, conferencing, media or machine to machine applications and are available for purchase. For pricing on additional IP services please see the Bgan IP service pricing link.
Are there any security controls that limit data transfer and Wi-Fi access?
Bgan is not an all-you-can-eat service. In fact it can be very expensive per Mb and therefore every byte should count. To that end, any application on your laptop, tablet, phone or any other device connected to the Bgan network, that is susceptible to push notifications or software updates, should be disabled. Even on a higher end plan, at $7mb, the last thing anyone wants is a 100Mb iTunes update on their Bgan Satellite invoice. As part of your activation process we can setup thresholds which when triggered will send alerts or simply terminate service, as desired.Further to security and network access, the first time you use your BGAN terminal the Wi-Fi will be disabled so an Ethernet connection is required (cable included). Thereafter Wi-Fi can be enabled whenever the terminal is powered-up and a password required (WEP) to access the network. In addition to Wi-Fi all terminals have Bluetooth which with the proper precautions in place, is a very safe, secure and convenient method of communicating over Bgan.
Is weather a consideration when using Bgan?
Unlike VSAT terminals, inclement weather including heavy rain and snow will generally no impact your Bgan service. Clouds also will have little or no impact on service.
What’s the difference between narrow vs wide beam?
The 3 Bgan satellites emit 2 beam referred to as narrow, utilized for data traffic and a wide beam which handles voice and messaging. When you register through the Launchpad utility the wide beam is the default allowing for immediate use of voice and messaging services. When a data session is opened the narrow beam is in use.
Will Bgan Satellite ship a terminal internationally?
Bgan Satellite will ship terminals to most countries directly via FedEx or UPS. Please contact a BGAN Satellite sales representative for more information by email: sales@bgansatellite.com or calling +1-XXX-XXX-XXXX.
Is there a Bgan network firewall with VPN capabilities?
Yes, Bgan Satellite can customize your firewall to limit access to a variety of protocols for email such as SMTP, POP3 and IMAP as well as web browsing and FTP. Bgan service is VPN capable and has been tested with Cisco Client, Remote Client and Checkpoint however it is worth noting that not all VPN tunneling works the same across all networks.
How do I access the BGAN Web Interface?
From previous questions, while the Bgan Launchpad Utilty is the preferred access method it is also possible to configureAll BGAN terminals are accessible from any connected browser. The web interface screens show system connecting status, as well as other parameters such as turning on and off Wi-Fi. Below is listed all BGAN terminals and the IP address to type into any browser to access that BGAN web interface screen.
 Portable Bgan Terminals Launchpad via Web IP Access
 Portable BGAN Terminals
AdValue Wideye Sabre 1192.168.1.35
Cobham Explorer 300192.168.0.1
Cobham Explorer 500192.168.0.1
Cobham Explorer 700192.168.0.1
Hughes 9202192.168.128.100
Hughes 9502192.168.128.100
 Vehicle Bgan Terminals
Advalue Wideye Safari192.168.1.35
Cobham Explorer 325192.168.0.1
Cobham Explorer 727192.168.0.1
Hughes (Class 10) 9350192.168.128.100
Hughes (Class 11) 9350192.168.128.100
Hughes (Class 11) 9450192.168.128.100
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THURAYA GENERAL FAQ

Are there different Thuraya SatSleeve models available?
To date, Thuraya has launched three versions of SatSleeve models:
  • SatSleeve for iPhone (Voice model) was launched in March 2013 and provided call and SMS functionality in satellite mode
  • The second generation SatSleeve for iPhone (Data model), launched in September 2013, replaces the first model. In addition to call and SMS functionality this model also has satellite data functionalities for emails, instant messaging, social media apps, etc.
SatSleeve for Android was launched in January 2014 and provides call and SMS functionality and it has satellite data functionalities for emails, instant messaging, social media apps, etc.
Which smartphone models can be used with the Thuraya SatSleeve?
SatSleeve for iPhone: Adaptor for iPhone 5/5s is inside the package (adaptors for iPhone 4/4s and iPhone 6/6S are available separately from Thuraya Service Partners)SatSleeve for Android: Adaptor for Samsung Galaxy S4 is inside the package (adaptors for Samsung Galaxy S3 and S5 are available separately from Thuraya Service Partners)
Can I use an iPhone with the SatSleeve for Android and vice versa?
No, the SatSleeve for Android is only compatible with Samsung Galaxy phones and the SatSleeve for iPhone is only compatible with iPhones. Please note the different packaging for the two models.
Where can I download the Thuraya SatSleeve App?
The SatSleeve App can be downloaded for free:
  • From the Apple App store directly through your iPhone
  • From Google Play directly through your Samsung Galaxy smartphone
What network does the Thuraya SatSleeve run on?
The Thuraya SatSleeve works in satellite mode throughout Thuraya’s entire coverage network which covers two thirds of the globe, across more than 160 countries.
What is the data speed of the Thuraya SatSleeve?
The Thuraya SatSleeve provides you with access to emails, instant messaging, apps and basic Internet connectivity in satellite mode. If you choose to access the Internet in satellite mode with the SatSleeve, please note that satellite data speeds are not as fast as 3G or 4G terrestrial networks. Data download speeds in satellite mode are up to 60 kbps for downloads and up to 15 kbps for uploads on GmPRS.For the best internet experience using your Thuraya SatSleeve:
  • When emailing or messaging, reduce the size of images to decrease the overall message size
  • Use mobile versions of websites and Apps (e.g. Facebook, Twitter, etc.) rather than desktop versions of websites
  • Use web browsers that offer the option of text-only browsing or use websites that convert webpages into text-only pages
Does the smartphone work on terrestrial networks when it is docked in the Thuraya SatSleeve?
Yes it does. Your smartphone can still be used to make non-satellite calls and to access the Internet while being docked in the SatSleeve, which also serves as a back-up battery charger.
Which SIM card can be used in the Thuraya SatSleeve?
The Thuraya SatSleeve can be used across the Thuraya network either with a Thuraya SIM card or with a standard GSM SIM card from over 350 worldwide GSM operators across more than 160 countries.Thuraya’s GSM roaming services offers you a cost-effective and flexible service to fit your individual needs when traveling. Thuraya SatSleeve enables you to enjoy ubiquitous satellite coverage even in the most remote environments that are not served or under-served by terrestrial networks.
During an active call with the Thuraya SatSleeve, sometimes the “Hold” and “SMS” button are greyed out, why?
Calls that are made within the Thuraya network (e.g. from SatSleeve to SatSleeve or to a Thuraya XT satellite phone) do not support SMS while in an active call and do not support conference calls. However, the Hold and SMS features will be available when one party is a landline or GSM phone.
What are the dimensions and weight of the Thuraya SatSleeve?
The dimensions of the SatSleeve main unit are 138 x 69 x 20 mm (h x w x d) and weighs 178g.
What is included in the Thuraya SatSleeve package?
The package contains the Thuraya SatSleeve’s main unit, battery, travel charger (with four adapters for EU, UK, CN/JP, AUS), USB cable, a user manual in 14 languages, warranty card and an accessories info sheet.The SatSleeve for iPhone package contains in addition an adapter for iPhone 5/5S (adaptors for iPhone 4/4S are available separately from Thuraya Service Partners).The SatSleeve for Android package contains in addition an adapter for Samsung Galaxy S4 (adaptors for Samsung Galaxy S3 and S5 are available separately from Thuraya Service Partners).
Does the Thuraya SatSleeve have its own microphone and speaker?
Yes, the Thuraya SatSleeve comes with its own microphone and speaker.
How long does the battery last?
The Thuraya SatSleeve’s standby time is up to 36 hours, with talk time of up to 3 hours.
How long does it take to charge the Thuraya SatSleeve?
It takes approximately 2 hours and 30 minutes to charge an empty Thuraya SatSleeve.
How to know when the battery of the Thuraya SatSleeve is fully charged without having the App open?
The LED on the Thuraya SatSleeve will turn from red to blue.
Which languages does the App support?
The Thuraya SatSleeve App supports the following languages: Arabic, Bahasa Indonesia, Chinese (Simplified), English, French, German, Italian, Japanese, Korean, Portuguese, Russian and Spanish.
How do I change the language of the SatSleeve App?
The language of the App changes when the language of the smartphone is changed.
I’m connected to the Thuraya network but the GPS icon in the status bar keeps on flashing. What does it mean?
If the GPS icon flashes, it indicates that the device does not have a “GPS-fix” (i.e. the unit could not receive the GPS position from the GPS satellites). To rectify this, please move to a place with an unobstructed view of the sky that will allow the Thuraya SatSleeve to receive its GPS position.
How can I receive calls when the smartphone is not docked and paired?
The main unit of the Thuraya SatSleeve has a vibration alert to indicate incoming calls. You can accept incoming calls using the SOS button and you can even make a call without your smartphone docked in the Thuraya SatSleeve because the main unit has a microphone and speaker. To end any calls, press the SOS button again.
How can I receive incoming calls when the smartphone is docked and paired but the App is not open?
The main unit of the Thuraya SatSleeve will have a vibration alert to indicate incoming calls. All you have to do is open the App and then accept the call.
Do I have to pair the Thuraya SatSleeve with the smartphone every time I switch them on?
Normally the units have only to be paired one time, the units will then pair automatically the next time.
Can I connect multiple smartphones to the Thuraya SatSleeve in parallel?
No, only one unit can be connected at a time.
Can I do a data session in parallel with a voice call?
No, only a voice call or a data session at a time can be established.
What is the maximum WiFi range of the SatSleeve?
The Wifi range indoors is up to 20 meters and outdoors it is up to 50 meters.
Can I use the data mode of the SatSleeve without being paired via Bluetooth?
No, in order to access the SatSleeve App on the smartphone you need to be paired via Bluetooth.
What happens if I am on a satellite call and there is an incoming GSM call?
When this happens, your satellite call will be disconnected.
Can I charge my smartphone from the SatSleeve battery?
The SatSleeve for iPhone can be used as a backup battery charger for the iPhone. The charging function is not available on the SatSleeve for Android due to the larger form factor of the smartphone.Please note that the iPhone charging function from the SatSleeve is not available during active calls or data usage.
How does the Thuraya SatSleeve work? What are its features?
The Thuraya SatSleeve is a compact adaptor that allows smartphone users to turn their phone into a satellite smartphone, giving them the ability to have reliable connectivity beyond the coverage of traditional terrestrial networks.The Thuraya SatSleeve works by using an App that can be downloaded for free. When docked in the SatSleeve, the smartphone can access email and popular social media and messaging apps such as Facebook, Twitter and WhatsApp among many others. Thuraya SatSleeve users can post news updates, chat via message apps with their contacts as well as send and receive emails from the most remote locations in satellite mode.
Which access points (APNs) are available for use with Thuraya GmPRS?
The standard APN for GmPRS services on Thuraya handsets is ‘GET’. To increase the speed when loading websites you can also use one of Thuraya’s APNs with built-in compression: the APN ‘GETLC’ provides low compression rates (images on websites will be compressed), and the APN ‘GETHC’ provides high compression rates (images will not be downloaded to reduce website loading time). Depending on your requirements, select the most suitable APN in the GmPRS settings on your Thuraya handset.

 

THURAYA IP

What is Thuraya IP equipment and service?
Simply stated, it's a small satellite terminal that provides broadband Internet connectivity over the Thuraya Satellite Network. The "IP" stands for Internet Protocol, or a fancy way of saying Internet Connectivity. These terminals are useful for individuals who require reliable Internet access no matter where they are located, especially in areas with inadequate communication infrastructure. Thuraya IP service offers broadband data solution with "Shared Modes" or "Dedicated Streaming Modes".
When I order from Ground Control, where does the Thuraya IP equipment ship from?
We ship Thuraya Equipment and Thuraya Sim Cards from Dubai, or from our offices in California.
Where is the service available?
Thuraya footprint covers more than 2/3rd of the globe and includes countries in Europe, North and Central Africa, large parts of Southern Africa, the Middle East, Central and South Asia, Asia Pacific and Australia. Here is link to the Thuraya coverage map.
What are the types of services are available on Thuraya IP?
Two types of broadband data services are available, Standard IP and Streaming IP. Standard IP, also called Background IP or VBR (Variable Bit Rate), this service offers up to 444 Kbps data connectivity on shared mode or best effort basis. Streaming IP: Also called CBR (Constant Bit Rate), this service offers dedicated data connectivity ranging from 16 Kbps to 384 Kbps.
What are the key end user activities that Thuraya IP supports?
Broadband internet access Email Web mail Web browsing Virtual Private Network (VPN) File transfer (FTP) Video conferencing Video streaming Intranet, E‐commerce
What hardware do I need to access the Thuraya IP service?
A Thuraya IP Satellite Terminal, (2). A Thuraya IP SIM Card, (3). A device to connect to the terminal such as a laptop, notebook, tablet, desktop, smartphone, or any other IP capable device with wireless or Ethernet connectivity.
Who uses the Thuraya IP equipment and service?
Oil and Gas, Defense, Government, Media, NGOs, SMEs, individuals who need reliable broadband Internet access using a portable satellite terminal.
What is QOS – Quality of Service?
Thuraya IP offers two types of QoS which are: Standard IP: This service offers shared channel resources among several users. This means that in any spot beam, the number of users logged on and are actively using the service will be sharing the available channels. The throughput shall vary depending upon the amount of data transmitted and received by various users sharing the channel, hence called VBR (Variable Bit Rate).Thuraya IP provides an Internet connection using packet technology; Thuraya GPRS Gateway is then connected to the World Wide Web Network where Thuraya has no control over QoS. Thuraya cannot guarantee certain throughput, but we keep monitoring the network to make sure that the best possible service throughput is achieved.Streaming IP: This service offers dedicated throughput on a channel for a user. Within Streaming IP, different types of QoS are available ranging from a 16 Kbps to 384 Kbps for uplink as well as downlink. In this mode if a subscriber opts for 384 Kbps uplink and 64 Kbps downlink, and the network is available, the 384 Kbps uplink bandwidth and 64 Kbps downlink bandwidth is dedicated for this subscriber only. The throughput is Constant during the session, hence called CBR (Constant Bit Rate).
What are the uplink and downlink bandwidth options available on Streaming IP?
Streaming IP offers numerous uplink / downlink bandwidth options. It offers unmatched flexibility of variable uplink and downlink streaming bandwidth to suit any type of dedicated bandwidth requirement.Example: For a media customer who wants to cover any event live, the best possible uplink bandwidth is 384 Kbps, however, on the downlink he does not require a huge bandwidth and hence might settle for 64 Kbps or 128 Kbps. This results in huge cost saving for the customer. more information.
Where are the Thuraya IP Terminals made?
They are manufactured by Hughes Network Systems, Inc., out of San Diego California (United States).
Do I have to install any software on my PC before connecting Thuraya IP?
No. Thuraya terminals are true plug-and-play devices for all IP devices to access the Internet. However, to access the web interface of the Terminal, the browser on your PC / Mac / Smartphone / Tablet should support Java, which almost all do. (Java plug-ins can be found at www.java.com)
What are the basic steps to run a Thuraya IP terminal?
Insert SIM, Power Up, and Obtain GPS fix, Connect using Ethernet / USB or WLAN, Point to satellite, when the signal is strong enough the terminal will auto-connect to the Internet in Standard IP mode. Simply connect to the computer with an Ethernet cable or wirelessly... and you are on the Internet.
What should I do to obtain GPS fix?
The Thuraya IP terminal must be outside with a clear view of the sky. Line of sight to the satellite must not be blocked by things such as trees or buildings. Power up the terminal by pressing the Power button. The device will then attempt to acquire a GPS location. This may sometimes take a few minutes. For optimum GPS signal reception, make sure Thuraya IP is positioned in a horizontal position with the face up. Since GPS receivers must “see” a large part of the sky without obstructions from buildings, mountains or trees, it may be necessary to take your Thuraya IP out to a clear space to obtain a new GPS location. It may be possible to obtain a new GPS location in a less favorable circumstance, but the time to completion may be longer. The most recent GPS location is stored in Thuraya IP even when powered down. Upon power up, if this stored GPS location is available the display indicates “Using Stored Location.” Even so, Thuraya IP will attempt to update this GPS location since the Thuraya system will only allow access if your GPS location is not too old. If Thuraya IP is able to update the GPS location, the status changes from “Stored” to “Valid.” GPS location is shown as “Invalid” only under special circumstances when the stored information has been erased. In any case, you may wish to attempt network access to see if service will be granted.
What if the GPS is taking to long to acquire?
Power cycle the terminal and retry under clear sky with no obstructions.
How can I enter Antenna pointing mode?
If Pointing is Enabled, Power off and on again. If Pointing is Disabled, enable it and then Power Off/On. On the Web Interface (type in 192.168.128.100 in any connected browser), Go to Settings<Advanced Settings<select Enabled for Pointing. Save. Power Off/On.
Must I use the pointing screen each time I power up?
No. After some practice, you can point by ear using the audible signal reading. The pointing screen is only used for give satellite location such as compass heading and elevation.
How can I access the web‐based user interface?
With any connected browser, enter 192.168.128.100 in the URL field and press return.
What is the duration the battery will last when the terminal is continuously in use?
The internal battery will last 1 hour if continuously transmitting at maximum speed, and it will last 2.5 hours continuous reception at the highest speed. An example of continuously transmitting would be streaming live video over the satellite link. For most browsing activities, the transmitter is used a fraction of this amount.
How long will the battery last if the unit is turned on, but not being actively used?
36 hours.
Can Thuraya IP Terminals be used in maritime areas?
Yes. All Thuraya Broadband Terminals may also be used in maritime areas. Thuraya recommend using a compatible maritime antennas, but this is not a requirement.
Can Thuraya IP SIM Cards be used in other Thuraya terminals?
Yes. Thuraya Broadband IP SIM Cards can be used in any Thuraya IP terminals purchased from any provider.
How many concurrent users can a terminal support using Ethernet LAN switch or by wireless?
The Thuraya IP terminal has the capability to support multiple concurrent users and each user having multiple sessions. The maximum recommended number of terminals is 12 concurrent users.
Can I place the terminal in the rain?
The Thuraya IP and IP+ terminals conforms to IP55 ingress protection standards and hence can resist water spray for some time. But keeping the terminals under rain is not advisable without placing it inside of a jumbo ziplock baggie.
Can I use voice on Thuraya IP Terminals?
Thuraya IP does not support Circuit Switched Voice or POTS (Plain Old Telephone Service). However, since it is a pure IP terminal, any standard VoIP solution or application like Skype may be used to support voice calling.
Can I block users from accessing some websites and stop the pop‐ups from the unit?
Yes, but it cannot be done from the terminal itself. Ground Control can configure the Thuraya firewall at the Thuraya teleport. Please call for more information.
If I have 10 simultaneous users, do they share equally the bandwidth available?
No, the bandwidth available to each user shall depend on the application used by the user and the amount of data exchanged by that user. The higher the amount of data being pushed/pulled, the higher the bandwidth available for that user.
Can I use simultaneously Standard IP and Streaming IP?
No. You may only use one or the other service at any time.
Can we have control over how our employees use the terminal? Meaning, can we give access to just Standard Internet service only, and disable streaming services on some terminals?
Yes. Please ask how you wish to limit the use of your terminals in the field and we will configure them to your preference.
Can I use Thuraya IP with any of the videoconferencing equipments?
Yes, Thuraya IP can be used with various videoconferencing units like Streambox, Scotty, Polycom, Tandberg, etc.
Can I use a Fax machine over Thuraya IP?
No. Thuraya IP is a pure IP terminal and does not support circuit switched FAXing. You can use any fax over IP software to send fax over Thuraya IP. We also highly recommend using an inexpensive hand scanner, and simply sending the .jpg file as an email attachment.
Does the speed of the connection drop when the signal strength dips from 80% to 70% ?
Yes. The speed of the connection (bandwidth/throughput) that you get on Thuraya IP is heavily dependent on correct pointing. If the signal strength drops, the bandwidth available shall also drop.
Can I use a Thuraya IP Terminal indoors?
Yes, using the following options: (1) Placing Thuraya IP outside and using the computer/laptop on WLAN (wireless). (2) Placing Thuraya the terminal outside and extending the connectivity from Thuraya IP to the laptop on an Ethernet cable of up to 100meters. (3) Placing Thuraya IP external antenna outside and connect to the Thuraya IP indoor with a long antenna cable available with EA 1426 antenna version. You may be able to point the terminal through a window if the signal strength is strong enough.
Will my terminal firmware be upgraded automatically if there is a new version?
No, you shall have to download the new firmware version from Thuraya or Ground Control's website and then upgrade the firmware on your terminal as per the procedure described in the user manual.
Do I have to add specific applications to improve the performance of my Thuraya IP?
The performance of any IP link (especially the ones over satellite) can be improved using a special Performance Enhancement Proxy software/hardware. It is advisable to use the TCP window resizing software patch for Windows operating system; this can be provided by Thuraya Customer Care or downloaded from our web site.
Can I remotely control my Thuraya IP or use command applications?
Yes. You can remotely control your Thuraya IP by accessing the computer controller attached to Thuraya IP. The Thuraya IP Plus terminal has specialized M2M (machine-to-machine) functionality. It offers a watchdog application to maintain 24x7 connectivity which is required for any M2M or SCADA operation.
Can I use my Thuraya IP Terminal for Remote Security?
Yes. There are many IP cameras on the market that will only transmit when a security event occurs. This is an excellent solution for the Thuraya Plus device. Also think of the IP Plus terminal as an remote Ethernet port to be used as you would any Ethernet port at any facility for monitoring company assets.
Can I use a Thuraya IP Terminal for remote device monitoring & control?
Yes. The Thuraya IP Plus functionality makes it ideal for controlling and monitoring remote equipment such as valves, weather stations, SCADA devices, or any other unmanned equipment.
Are Thuraya IP Terminals compatible with all computers (both Mac and PC) as well as other IP device such as smartphones and tablets?
Yes, Thuraya IP is compatible with all IP devices that have a functioning browser. To access the web interface of the device type in 192.168.128.100 in the browser. The browser must have have Java enabled.
Can I get email alerts when my available Megabytes are getting low?
Yes. Please speak with a Ground Control sales representative for more information.
What is the latency (or ping time) using a Thuraya IP Terminal?
600 to 800 Milliseconds. Not very good for gaming, but workable for video conferencing and VoIP services.
Can a VPN run over the Thuraya IP network?
Yes. All the major VPN clients have been tested successfully.
What do I need to setup a VPN access?
Nothing, but we do recommend purchasing a public static IP address for security reasons.
Can we connect our VPN to 5 remote construction sites, two offices in the capital of two different countries and interconnect them all to our HQ over the Thuraya IP Network?
Yes. Customers may establish elaborate VPN topologies using the standard VPN clients over the Thuraya IP Network.
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