Standard Repair charges – Our standard labour rate for repairs is free, parts not included.
BGAN Terminal Repairs – For all BGAN repairs, except those covered by an Indigo service plan, customers must contact us for pricing.
Offsite Repairs – Any repair services provided offsite by a Indigo technician will incur additional charges for travel expenses, lodging, and/or after hours/weekend labour rates.
Water Damaged Equipment – If a unit is submerged/water damaged, take the battery out as quickly as possible to prevent further damage to the main board. The longer the unit sits, the more corrosion sets in, so the equipment should be sent in for treatment as soon as possible. This process is not guaranteed. Any submerged unit will possibly need other parts replaced which would be added at that time.
Independent Agents – All repairs done through Indigo are done in a thorough and professional manner by trained technicians. We do not represent any satellite communication network as a service and repair center. We are an independent agent.